Everything about delivery and shipping times

Would you like to know when your order will be delivered or how the shipping process works? On this page, you’ll find all the information about our shipping methods, delivery times, and what to expect once your order is on its way.

We understand how important it is that your equipment arrives safely and on time. That’s why we work with reliable delivery services and keep you informed step by step about the status of your order.

What you can expect here:

  • Delivery times: How long does it take for your order to arrive? We explain what you can expect per service or product type.
  • Shipping methods: Which delivery options are available? Think of standard shipping, registered mail, or courier services.
  • Track & Trace: Once your order has been shipped, you will receive a Track & Trace code so you can easily follow your package.
  • Return delivery of digitised materials: If we have digitised your materials, we make sure they are safely and carefully returned to you.
  • What if something goes wrong? Is your package delayed or damaged? We explain the best steps to take.

Do you have a specific question? Check the FAQ below for quick and clear answers to the most frequently asked questions about delivery and shipping times.

FAQ

We provide an estimated delivery time for each item so you know the average delivery time. The exact delivery time of your order depends on the carrier, the shipping option and the delivery time selected. We aim to process your order the same day and ship it with the carrier. Please note that unforeseen circumstances may affect the delivery time despite our best efforts.

You can choose from the following shipping options:

  • Home delivery
  • Delivery to a different address

Yes, we deliver throughout Spain. We charge a surcharge for remote areas.

Free shipping on orders over €100. For orders under €100, we charge €9.99. For postcodes in remote areas, an additional surcharge applies (+€25 on top of the standard shipping costs).

We keep you informed about the status of your order by email. We do this from the moment you place your order until the moment you receive it. You will also receive a track & trace link from the carrier by email.

Whether you can change the delivery address depends on the carrier delivering your order. Via "Change delivery" in the DHL track & trace, you can change the delivery address to a collection point. Unfortunately, it is not possible to change your home address. If your order is already too far along in the delivery process, it is unfortunately no longer possible to change the delivery. Haven't received a shipping confirmation yet? Please contact our Customer Service to change your delivery address.

If you're not home at the time of delivery, your order will be left with a neighbor or collected for another delivery attempt. If you know in advance that you won't be home, you can change your delivery address (depending on the carrier).

I have a complaint about the delivery, where can I go?

If your order is not complete, please contact our customer service.

Make sure to have your order number ready so we can help you as quickly as possible.

If you have received a defective product, please contact our customer service.

Make sure to have your order number ready so we can help you quickly. Together, we will discuss what is wrong and how you can return the product.

If you have received the wrong product, please contact our customer service.

Make sure to have the product and your order number ready so we can help you as quickly as possible. Also check whether there is a barcode attached to the incorrect product.

Please check whether the postcode and tracking number are correct on the carrier’s website.

It can take up to 24 hours for the tracking link to become active.

If it still doesn’t work after this time, please contact our customer service. Make sure to have your order number ready so we can help you quickly.

If you have not received your order but the Track & Trace shows it as delivered, please wait a few hours or until the next day. In some cases, the delivery may still be completed later.

Also check with your neighbours and/or a nearby pickup point.

If you still cannot find your package, please contact our customer service. We will then get in touch with the carrier on your behalf. Please note that this process can take a week or longer.